Digitron Communications, Inc., a California corporation, began business
in 1982 by designing, constructing and servicing communications systems – primarily
broadband cable television and satellite communications systems. Today,
Digitron is a full service provider of equipment, installation and maintenance
services to a wide variety of customers in several different industries.
James E. Anker, President and CEO, founded the company and has directed
the company to become a world-class provider of services for the residential
and commercial customer. Jim oversees the day-to-day operation of
Digitron and has been personally involved with each of it’s clients. A
small sampling of those clients that Digitron has contracted with includes:
- A 15-year service and installation contract with Tandy Corp installing
both C-band and Ku band systems, DirecTV, and off-air antennas for 7000
Radio Shack stores and their customers.
- Over 14 years providing specialized installation services for Sony
Corp. Including Home Theater systems, satellite systems and Hotel/Motel
MATV systems
- Over 15 years providing Hughes Network Systems with nationwide service
of Two-way data systems, DirecWay Enterprise Edition, and DirecWay
- 15 years with the United States Treasury Department; providing U.S.
Customs service with turnkey C-band Distance Learning satellite downlink
and audio/video systems for all airport and boarder locations
- Engineering, designing and installing an interactive satellite based
training system for the Seventh-Day Adventist Church with over 3,000
downlink locations. Installations also included setup and mounting of
video projection systems to display to program to the audience.
- Provide satellite Re-pointing services to many VSAT operators and data
network providers. Clients include Data Transmission Network (DTN) Hughes
Network Systems, GlobeCast, DigitalXpress, SES Americom and DMX music.
- Providing Boeing Company with satellite systems in all of its North
American locations as well as contracting with specific Boeing locations
to provide on-going service and maintenance for broadband, fiber optic,
CATV and Audio/Video systems
- Provides Installation of Digital Signage, LCD and plasma displays,
and in-store background music systems for retail stores, banks, and office buildings
- Install Weather Stations in schools and commercial locations for Meteorlogix
Corp.
- Providing warranty repair of massage chairs for retail stores such
as Sharper Image, Costco, Relax-a-Back and many others
- Provided Nationwide installation of satellite based broadband systems
for over 800 Office Depot stores and their customers
Digitron has also provided Sony Corp. with nationwide installation of
Home Theater systems and Hotel/Motel master antenna systems (MATV). Digitron
has supplied and installed in-store music systems, video display systems,
SMATV and closed-circuit surveillance systems for large retail chains,
banks, credit unions, hospitals, military bases and the hospitality industry.
Digitron is always looking towards the future to enhance its service offering
and bolster its field service presence. Digitron has entered into
several new areas over the past few years including installation of communications
towers, and servicing and installing of broadband wireless systems used
for video, the Internet, local LAN/WAN systems, home networking devices
and 802.11b/g and Wi/Fi systems.
Digitron has also ventured out of the communications industry to provide
service and installation of computers, copy machines, printers, medical
devices, weather stations and message chairs. Digitron’s ability
to service so many products has resulted in Digitron strategically aligning
itself with a major transportation company enabling the partnership to
offer an integrated delivery and installation service. This type
of service is unheard of in the transportation industry and allows customers
a one-stop-shop for product delivery, installation, re-location and de-installation.
Our headquarters is located in Woodland Hills, CA, an administrative office
is located in Monterey, CA. Digitron manages a large number of sub-contractor
affiliates and in doing so we are able to perform large scale projects
with very fast roll-outs. We provide complete geographic coverage
throughout the U.S. and locations internationally.
The Digitron installation service force includes over 2,500 affiliate
companies, a total of over 15,000 engineers, supervisors and service technicians. Personnel
are located in all fifty states as well as Canada the Bahamas, Bermuda,
Virgin Islands, Puerto Rico, Caribbean and South America, ensuring
quick response to all installation and service needs. Our database
is updated every day and distributed to all program managers, keeping them
informed of who is available to accept new work. Digitron directly
employs a minimum number of field personnel enabling us to sub-contract
most of the workload to our installation affiliates. This method has proved
to be efficient for delivering high service quality, quick response time
and competitive pricing to our customers.
Digitron’s IT personnel custom-design a database to accept, process,
track and report on customers’ orders. The database is assigned
to a program manager to oversee the implementation of the project. The
program manager is responsible for the integration of the customer’s
activity into the Digitron management and financial database and for receiving
new work orders, distributing the work orders to field personnel, and updating
the customer on the daily progress of the order.
Program managers dispatch order information to the in-field service personnel
and then confirm completion of each phase of the job via telephone, fax
and/or electronically. All communication from field personnel goes
through program management thereby allowing the client to have a single
point of contact for all issues concerning the job. Upon receipt
of a completion form from the in-field personnel, invoices are generated
from the information contained in the database and transmitted to the customer
in the customer-preferred form.
At the close of every business day, Digitron’s IT personnel back-up
the databases and secure them on multiple hard drives. Keeping all
job information in a single customer database permits Digitron to track
inventory, generate reports, monitor progress and communicate relevant
information with uncommon speed and clarity.
Several years ago, Digitron recognized the need to provide high quality
training to its technicians. We created a unique, in-house capability
to use the Internet to distribute these materials, thereby giving us the
ability to respond to all customer needs by showing our technicians exactly
what services need to be performed. Digitron’s subsidiary,
Video Information Network, operates a website that allows our installers
to be trained and certified on a variety of products, systems and services. This
online training capability was designed and built by Digitron from the
ground up and uses proprietary systems to deliver the best possible experience
to the trainee.
We provide training in two ways; either through a video streaming presentation
with an on-camera host or through the use of digital still photos with
captions (these photos are presented in a step-by-step order so the technician
can print them prior to arriving on the job site and easily be guided through
an installation). In either case, when installing software programs
we include screen shots of computers to guide the technician through the
process. When certification of field service personnel is required,
Digitron provides the appropriate training to all personnel who perform
the work.
Customers provide installation diagrams and manuals for each product to
be handled by Digitron and we create appropriate web-based training and
support documentation in order to provide the highest level of technical
assistance and installation satisfaction. This training and support
documentation is produced in Digitron’s production and encoding facility
in Woodland Hills, CA.
First and foremost, Digitron is an international service organization
with the ability to deliver high volume installations for a variety of
products and customers. Digitron’s project management team
can handle in excess of 100,000 installations per month, insuring that
any of our clients will have a professional and timely installation experience.
